Shipping Policy

Last updated: 8 October 2026

This policy applies to orders placed directly through www.pawsguard.co.uk.

Delivery destinations, services and charges

Available delivery destinations, delivery services, charges and estimated delivery periods are displayed before payment at checkout.

Availability depends on the products and delivery address. Please check these details before ordering. We do not accept orders to destinations for which no delivery service is available.

Processing and fulfilment

Orders are processed after payment confirmation. The delivery estimate provided before purchase should allow for processing and transit.

PawsGuard or a fulfilment provider acting on our behalf may dispatch your order. Using a third party does not remove our responsibility for your order.

If items are dispatched separately, we will provide available dispatch information. No additional delivery fee will be imposed without your agreement.

Delivery periods

The delivery period agreed when you order applies. Unless we agree otherwise, goods will be delivered without undue delay and within 30 days after the contract is made.

If we become aware of a delay, we will contact you.

If we miss an agreed deadline, your legal rights may include setting a reasonable additional delivery period or cancelling for a refund. You may be entitled to cancel immediately where delivery by a particular date was essential and this was made clear before ordering, or where we refuse delivery.

Tracking

We provide tracking information when available after your order has been dispatched.

Delivery addresses

Please check your delivery address before payment.

Email info@pawsguard.co.uk promptly if it needs correcting. Changes may not be possible once fulfilment begins.

Any proposed charge for a further delivery will be explained and agreed where applicable. This does not limit your statutory rights.

Missing, delayed or damaged parcels

Email info@pawsguard.co.uk with your order number if your parcel is missing, delayed, damaged or incorrect.

We will investigate and provide the remedy you are entitled to. You do not have to resolve a claim with our carrier yourself.

Goods remain at our risk until received by you or a person you nominate, subject to the legal exception where you independently appoint a carrier we did not offer.

Returns

Please refer to our Refund Policy:

https://www.pawsguard.co.uk/policies/refund-policy

Please request the correct return destination before posting parcels.